About Us

ClearResolve UK provides outsourced complaint handling and investigation support to small UK financial and regulated businesses that require structured, professional complaint management—without the cost of hiring dedicated in-house staff.

We support firms by reviewing and investigating complaints, drafting clear and well-reasoned responses, maintaining accurate records, and preparing escalation-ready documentation in line with each client’s internal policies and procedures.

Our services are designed to help businesses manage complaints consistently, reduce escalation risk, and meet regulatory expectations, while allowing owners and teams to stay focused on running their business.

Our Approach to Complaint Handling & Investigation

Complaints require more than administration—they require careful assessment, sound judgement, and clear reasoning.

At ClearResolve UK, we take a structured approach to every case:

• Reviewing complaint details and supporting evidence
• Identifying key issues and root causes
• Assessing the complaint in a fair and consistent manner
• Preparing clear, professional responses
• Ensuring all documentation is complete and well-structured

Where appropriate, complaints are handled with escalation in mind, including potential referral to the Financial Ombudsman Service.

This ensures responses and records are clear, consistent, and suitable for independent review if required.

We operate as an extension of your business—providing practical, reliable support within your existing compliance framework.

Supporting Ombudsman-Ready Outcomes

While ClearResolve UK does not represent clients before the Financial Ombudsman Service, we support firms by:

• Conducting structured complaint reviews and investigations
• Preparing clear, well-reasoned complaint responses
• Maintaining complete and consistent complaint records
• Supporting a fair and balanced approach to resolution
• Producing documentation suitable for independent review

This approach helps reduce uncertainty and strengthens your position where complaints progress beyond internal resolution.

Who We Work With

ClearResolve UK works with:

• Small FCA-regulated firms
• Financial and regulated-adjacent businesses
• Organisations without dedicated complaints handling staff
• Businesses seeking reliable outsourced investigation and complaint support

Whether your firm handles occasional complaints or requires ongoing support, we provide a practical and proportionate solution.

Professional & Non-Advisory Support

ClearResolve UK does not provide legal advice or regulated financial advice and does not act on behalf of, or have any affiliation with, the Financial Ombudsman Service.

All services are non-advisory and are delivered strictly in accordance with each client’s internal policies and procedures.

Why Choose ClearResolve UK

• Structured complaint handling and investigation support
• Clear, consistent, and well-documented responses
• Escalation-aware and ombudsman-ready approach
• Reduced need for in-house resource
• Flexible pay-as-you-go or monthly support
• UK-focused, compliance-aware service